Quality

Information for our guests

The Grand Hotel Zermatterhof is proud to have received the following quality labels and awards.

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Swiss Deluxe Hotels

The Swiss Deluxe Hotels quality label stands for exceptional service in the Swiss hotel industry. Only five-star establishments receive this distinction. The Zermatterhof is one of the 41 Swiss Deluxe Hotels. Once a year, an independent quality commission inspects the hotel to ensure that we are maintaining the highest service standards.

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Preferred Partners

Preferred Hotels & Resorts represents the world’s finest luxury hotels and resorts with an extensive global collection comprising more than 85 countries. With the loyalty rewards programme iPrefer, members can receive a special welcome gift, enjoy a free room upgrade, or an early check-in and/or late checkout, depending on their status. More about iPrefer – and how you can collect and redeem points.

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Q-Label

Hotels and hostels that have a comprehensive, recognised quality management system can apply for the Level III Quality Seal from the Swiss Tourism Federation. Zermatterhof has received this label. It is awarded to hotels and hostels that work continuously to ensure quality and offer their guests the best possible experience each and every day.

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SQS

The SQS Label is awarded by the Swiss Association for Quality and Management Systems. It indicates that an organisation has a certified/evaluated management system and is dedicated to ensuring high quality standards. Zermatterhof has received this label.

Expert knowledge

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Virtuoso

Virtuoso is the luxury network for the travel industry. It is comprised of specialised travel advisors and high-quality service providers such as the Zermatterhof. The advisors at Virtuoso organise package trips that cannot be found online or be planned on one’s own. Virtuoso’s partners offer their clients world-class customer service and experience.

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Signature Travel Network

This network of over 6,000 travel professionals has made it their goal to partner with top suppliers in the travel industry to offer clients one-of-a-kind travel experiences. Signature Travel Network serves the needs of discerning travellers, just as the Zermatterhof does. That is why we are proud to be part of this network.