GUEST SERVICES

Good to know

When you are our guest, we provide you with personal assistance for any of your questions. For the sake of simplicity, we have compiled information on some of the most important things. We are at your service at any time for any other questions you may have.

kutsche

Arrival

Cars start their holiday five kilometres before the people do, in the car park in Täsch. From Täsch the Matterhorn Gotthard Bahn ferries guests to Zermatt at 20-minute intervals. A taxi service is also available on request.

Information concerning arrival and map

Pick-up service

Once you arrive in Zermatt, our historical horse-drawn carriage or hotel bus will bring you directly to the hotel.

Check-in / Checkout

Check-in is any time after 3 p.m. on the day of your arrival, and checkout is any time prior to 12 noon on the day of your departure.

Room Service

Room service is available around the clock.

Housekeeping

Housekeeping would be pleased to provide you with whatever you require, including a humidifier, cots or cribs. We offer a range of different pillows to ensure your comfort or accommodate your allergies.

Babysitting

Please contact our concierge for information and reservations.

Pets

Small pets are permitted in the hotel at a cost of CHF 35.00 per pet, per night (not including pet food). Pets must be accompanied by their owners at all times. Pets may not be left unattended in the hotel rooms.

Wireless Internet

Wireless Internet is available throughout the hotel (including in the hotel rooms).

Internet corner

There is a computer with Internet access and a printer for your use at any time.

Television

Our cable television offers more than 100 channels from around the world. In addition, a video-on-demand (VOD) system is available to you at no extra charge.

Minibar

You may help yourself to any non-alcoholic drinks in the minibar at no extra charge.

Daily newspapers

The hotel will provide you with your personal daily newspaper at no charge.

Non-smoking rooms

All rooms and public spaces are non-smoking zones, with the exception of the smoker’s lounge.

Discover Card

As a guest of the Grand Hotel Zermatterhof, you may make cashless payments using your Discover Card at all businesses belonging to the Matterhorn Group.

Restaurant pass

The restaurant pass can be used in our three restaurants (including for room service), our two bars and all the Matterhorn Group restaurants. It costs CHF 90.00 per person (13 years and older), per day, with an effective value of CHF 100.00. For children aged 9 to 12, the pass costs CHF 45.00, with a credit value of CHF 55.00. For children up to the age of 8, only the meals and drinks consumed must be paid for. We are unable to provide a cash alternative should the restaurant pass remain unused. Any remaining credit will expire on the last day of the stay.

Concierge

Our concierge would be pleased to help you to procure ski equipment, purchase tickets for activities and events, make dinner reservations, organise sightseeing tours and book ski instructors or mountain guides.
concierge@zermatterhof.ch, +41 27 966 66 00

Cable-car tickets/ski passes

Tickets for the cable cars may be purchased directly at the hotel.

Ski service

There is a ski service available to you.