Conditions

Terms and conditions

In order to turn your reservation definitive we require a written confirmation by email, mail or fax.

We require your credit card information as a guarantee for your reservation. Your credit card will not be charged, if you have adhered to the cancellation policy.

All rates include service and VAT. The local city tax is not included.

Tourist tax is CHF 3.00 per person, per day. Children aged 9 to 12 are subject to a rate of CHF 1.50 per day.

Your room will be ready for you from 3 p.m. on the day of your arrival. We kindly ask that you vacate your room by 12 noon on the day of your departure.

Cancellation Terms & Conditions

Cancellation requests need to be received in writing by email, mail or fax.

Cancellation charges Winter
From 14 days prior to arrival 100% of your total stay.

Cancellation charges New Year’s period (24.12.2017 – 07.01.2018)
Until October 31 free of charge, between 1 to 30 November 50%,  from December 1, 100of the total price for the stay.

Cancellation charges Summer
From 2 days prior to arrival 100% of your total stay.

Bookings made with our early bird rate (non-refundable rate) cannot be cancelled.

(A travel insurance may protect you from these charges.)

Children and extra beds

Some of the rooms in the categories Deluxe Double Room and above have space for a sofa bed or extra beds, upon request.

0 to 8 years: no extra charge for children in the bed provided or in an additional cot

9 to 12 years: CHF 140 per night and extra bed, including breakfast, excluding tourist tax

13 years and older: CHF 200 per night and extra bed, including breakfast, excluding tourist tax

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Small pets are permitted in the hotel at a cost of CHF 35.00 per pet, per night (not including pet food). Pets must be accompanied by their owners at all times. Pets may not be left unattended in the hotel rooms. Please inform us if you are planning to bring a pet.

Minimum stay

Please contact us by phone or mail, if in our online-reservation system are no rooms available in the requested period.

Terms and conditions of special offers

Benefits and/or discounts may not be combined.

Should you have any questions or require help with your booking please don’t hesitate to contact us: reservation@zermatterhof.ch